USB Port Issues

We recently had a client that had a small scanner he used to scan documents. The scanner was new and had been working without issues until suddenly one day the computer reported that the USB devices were overpowered. There is a limit to how much power you can draw, but only 3 devices were installed (the keyboard, mouse, and the scanner). [...]

Windows Experience Index

Windows Vista brough a new rating method for rating different components within a users PC. The concept is good in that it measures specific components and rates them on a scale. Windows Vista was from 1.0 to 5.9 and now Windows 7 has a range of 1.0-7.9. The increase is due to the systems available now [...]

Printers Disappear

Occasionally users will report that all of their printers are gone. This is a good indication that the Print Spooler Service has stopped for some reason. To recover the printers, Right click on the Computer or My Computer Icon and choose Manage. At the bottom, click on Services and in the right side you should see [...]

64 Bit VPN Client for Cisco PIX

We recently had to update an remote computer used by a doctor to access their office. The problem we faced was that the new computer was a 64 bit computer, and the Cisco Client will not run on 64 bit Windows 7. In investigating, Cisco’s replacement will run on Windows 7, 64 bit, but it [...]

Wireless Mice..and Keyboards

One of the most common issues that I hear from users of wireless mice and keyboards is “it suddenly stopped working”. Everyone should remember that these are battery powered devices and that the batteries do not last forever. Of course after you explain what probably happened, they replace the batteries and they are both relieved [...]

Visioneer RoadWarrior

I recently had a client whose old desktop scanner was working intermittently, so we replaced it with the Visioneer RoadWarrior. For a person on the road, or with limited space on their desktop, this makes a lot of sense. It comes with the scanner driver as well as Visioneer PaperPort that allows you to organize [...]